Process Improvement Methods and Proposal free essay sample

Ideally, service level requirements are ultimately determined by business requirements (Langabeer, 2008). Analyze scheduling and controlling techniques with regard to the effect of service availability on the ED bottlenecks First, a comparison of the measurements of what is used of the emergency department with the organizations objectives must be completed. This provides the basic indication of whether the system has adequate capacity. Next, the organization must check the utilization of the various resources of the department.This analysis identifies highly used resources that may cause the bottleneck in the present or in the future. Look at the resource utilization for each workload. Determine which workloads are the major users of each resource. This helps narrow attention to only the workloads making the greatest demands on department resources. Determine where each workload is spending its time by analyzing the components of response time, allowing the organization to determine which system resources are responsible for the greatest portion of the response time for each workload (Langabeer, 2008). We will write a custom essay sample on Process Improvement Methods and Proposal or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Once the analysis is complete, the schedule for the employees can be adjusted to ensure that the resources of employees are utilized in the most efficient way. Split shifts and part time hours may be needed in order to ensure the organization is meeting its goals. Make recommendations on staffing or alternative sources of care Most of the complaints result from long waits for care and poor service. These complaints can be solved if the ED adopts certain recommendations on staffing or alternative sources of care.The hospital must schedule staffing to equal the capacity of patients needing to receive care. After collecting and analyzing the data, the ED can determine how many more staff to schedule between the hours of 6:00 p. m. and 10:00 p. m. Each staff member should be able to attend to at least two patients within an hour. This will help the workflow of staff treating patients. Changing shifts right at 6:00 p. m. can be a problem because staffing currently working is more worried about getting ready to leave than giving care to patients.Another problem is staffing getting ready to start their shifts. It takes time for them to get settled and their affairs in order. This causes patients to wait even longer. A good recommendation would be to have shift changes at 5:00 p. m. This will give the night shift enough time to get settled and ready for the workload ahead. The ED can also end customer complaints by dividing the department into sections of care. For example, patients with non-life threatening problems could see nurses and nurses’ assistants to receive care. The ED can place at least two doctors in this selection.Patients with life threatening problems could see doctors and nurses in another selection of the department. Dividing care could help reduce wait time among patients and reduce poor customer service. Although these are minor recommendations, they can help the ED decrease the amount of complaints received from patients. Scheduling the right amount of staff can help the department’s workflow as well as dividing the department into sections for care. Conclusion The Six Sigma Team has evaluated the situation at the Middletown Hospital Emergency Department.